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CO-LOCATED EVENTS

Speaker

Michel Pollok

Senior IT Project Lead, Hermes Germany GmbH

AI is not magic. It's a tool. And tools only work well when the underlying processes are stable, scalable, and built with intent.
That’s where I come in.
I’m a process architect, project lead, and technology integrator with 15+ years of experience driving digital transformation across industries. My focus is on enabling real, operational change — not just prototypes or hype-driven initiatives.
I work at the intersection of business processes and applied AI: building scalable automation, creating AI strategies with governance in mind, and leading cross-functional teams from proof-of-concept to production. My background includes leading transformation programs at Hermes, Toshiba, and Maersk, and consulting for clients like the Otto Group and Lufthansa Technik.

Join Michel Pollok
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Sessions

Driving business value with GenAI – From strategic alignment to intelligent AI agents

Case Study

Monday, March 16

09:25 am - 09:50 am

Live in Munich

Less Details

Organizations are moving from standard GenAI architectures toward fully developed AI agents that create measurable business impact. This journey involves strong governance, strategic alignment, and practical applications—from enhancing business processes to deploying autonomous agents for IT service automation and legal document intelligence. Real-world examples highlight how to achieve scalability, compliance, and tangible results with GenAI.

Join this session and learn more about:

  • How to align AI development with business strategy and governance frameworks for long-term success
  • The design and deployment of AI agents for IT service desks, including handling critical incidents autonomously
  • Building a stable and scalable GenAI infrastructure to support enterprise-wide AI adoption
Presentation

How can companies move from GenAI-augmented processes to autonomous AI agents while ensuring resilience and business value?

1 | GenAI Café

Tuesday, March 17

11:00 am - 03:00 pm

Live in Munich

Less Details

  • What governance and risk controls are needed to ensure trust and compliance?
  • How can AI agents in IT service desks detect and evaluate critical incidents (e.g., logistics center outages)?
  • What are the challenges in training models on complex or sensitive documents such as legal texts?
  • What foundations are needed for a stable and scalable GenAI infrastructure?
  • How should success and impact be measured as pilots move into production?
Workshop

Company

Hermes Germany GmbH

https://www.myhermes.de/
Hermes Germany GmbH, based in Hamburg, is a leading logistics service provider in Germany and a partner to numerous online shops and multi-channel retailers in Germany and abroad. With 10 logistics centres, around 270 of its own and partner locations, around 17,000 parcel shops throughout Germany and a flexible network, the Hamburg-based company guarantees reliable parcel delivery every day. Hermes Germany focuses on national parcel delivery. With Hermes BorderGuru, Hermes Germany also offers attractive services in international parcel shipping. Logistics is one of the fastest-growing sectors of the global economy. As a result, specialists are more in demand than ever. As one of Germany's leading logistics service providers, Hermes Germany offers career opportunities in a wide range of professional fields. Hermes Germany already employs more than 6,000 people from over 90 countries – maybe you'll be one of them soon!
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Colocated with
AI Infrastructure Europe Summit 2026 is part of the Event Series. You can find more events here.
Date
March 16 – 17, 2026
Location
Holiday Inn Munich City Center
Munich
Phone
+49 (0)30 52 10 70 3 0
eMail
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